HostPapa

Overall Rating 3.83.83.83.83.8
Reliability & Uptime 3.873.873.873.873.87
Usability 4.074.074.074.074.07
Customer Support 3.333.333.333.333.33
Price/Value 3.933.933.933.933.93

HostPapa now serves more than 50.000 customers. They want treat their “family” well, and strive to provide uninterrupted service, comprehensive tutorials, and the tools needed to develop an exciting, accessible, quality website. They have gone 100% green, giving ecosensitive customers the perfect reason to go for their hosting plans. HostPapa provides all the typical features of unlimited hosting plans, like auto-install functions, guaranteed uptime, 24/7 support and technical surveillance or a free domain. They still remain affordable, starting below $5 per month.

Plan Details: Space and Traffic: Unlimited | Starting at: $3.95 | Domain: Lifetime
free | One Click Installation of: PHPBB, SMF, WordPress, Gallery2, Coppermine, Mambo, Joomla, Moodle, ..


20 Customer Reviews

  • Overall Rating33333
    Reliability & Uptime33333
    Usability33333
    Customer Support11111
    Price/Value44444

    I moved to them from Bravenet after a run-in with a very rude support staff (the hosting was relatively fine). Everything has been fine until between 02:00-03:00 UTC on 6th December when I could no longer access my site directory with FTP. 60 hours later and they have done nothing and, as I submit weather data every few seconds not only for my own site but it is used by other sites, I have effectively lost 60 hours of data. No one seems to care at all.

  • Overall Rating55555
    Reliability & Uptime55555
    Usability55555
    Customer Support55555
    Price/Value55555

    I have been with hostpapa for many years now. I have never had any problems with support, uptime, speed, usage etc. I highly recommend them.

  • Overall Rating11111
    Reliability & Uptime11111
    Usability11111
    Customer Support11111
    Price/Value11111

    Everything hacked and I have lost 4 years work… thanks Hostpapa for doing my life harder…

  • Overall Rating22222
    Reliability & Uptime11111
    Usability44444
    Customer Support22222
    Price/Value55555

    They may offer amazing features but honestly, Hostpapa is made for people who want to loose their customers.

    • Lots of downtimes per 24 hours.
    • Several minutes (up to several hours) site uavailability.
    • Slow website load despite the script the user may use.

    Hostpapa spends money on ads and ranking instead of imporving their servers.
    • When a user submit a ticket reporting a server issue, they ALL THE TIME ask for money whether to repare or to get dedicated ip/hosting.

    My advice : if you want a performant host, DO NOT TRY Hostpapa.

  • Overall Rating44444
    Reliability & Uptime44444
    Usability55555
    Customer Support33333
    Price/Value11111

    Was hacked 3 times over the course of several months so had to call in a service, who then helped me move to another host. After moving my site stopped being hacked. Support was fine and people at hostpapa seemed nice but honestly I think their servers may have some problems.

  • Overall Rating33333
    Reliability & Uptime55555
    Usability55555
    Customer Support11111
    Price/Value44444

    The shared hosting for single accounts is pretty good, I can’t fault it. Good security, and a great plan for the price.

    However having been a customer of hostpapa for a number of years now (approx 4), their customer services has gone down hill drastically. Perhaps worst on their .eu division, I also have accounts on the .co.uk division. It can take two days to get the automated response from submitting a support ticket, and then another two days to get a proper response in answer to your query. It’s such a shame as their services were spot on a couple of years ago.

    I also have a reseller hosting account with hostpapa, and my advice on this is don’t bother. The support again is terrible, the security on the shared server for the reseller accounts is non-existent. Every website account I host on the reseller account has been hacked, and I have to deal with hacking on a weekly basis. This is through the server end and has nothing to do with security on an individual account basis, as I make sure their security is very strong. My attempts at getting support or a response from hostpapa on this issue has proved fruitless, so I will be closing the account. I cannot understand the difference between the individual shared hosting accounts that are never hacked, and the reseller account that is hacked continuously. Time up.

  • Overall Rating55555
    Reliability & Uptime55555
    Usability44444
    Customer Support55555
    Price/Value55555

    The move over from my previous host was smooth and quick. When I did have trouble with certain elements, customer and tech support were quick to respond and very helpful.

  • Overall Rating55555
    Reliability & Uptime55555
    Usability44444
    Customer Support55555
    Price/Value44444

    As a Canadian customer looking for a hosting service, in this competitive market, I wanted to find a company that had a good reputation, excellent reliability and a voice at the end on the telephone line if I needed one. I found HostPapa, and despite it’s funky name, jumped aboard! My leap of faith proved to be a good one. They have provided me great value, flexibility and are very happy to help me solve problems when they arrive. On top of it all, HostPapa has a environmental conscious which I appreciate very much. Not all hosting companies are equal and HostPapa stands out amongst the crowd.

  • Overall Rating55555
    Reliability & Uptime44444
    Usability55555
    Customer Support44444
    Price/Value55555

    I have been using HostPapa services for about three years now. I switched when a previous service provider deleted my entire web content without having any backups. As this is my business site, http://www.technical-expressions.com, and develop websites for people, loosing this site was serious. Since I have been using HostPapa I have noticed a few, very delightful differences. 1. You prices are very reasonable. 2. Your servers perform very well, they are quite fast. 3. Your service in exceptional. On the few rare occasions when I have needed help, your service technicians have responded very promptly and courteously. I love it. I have recommended, and used, your host services for at least four other websites I have developed recently, and all my customers think you are great as well. Good job!

  • Complete SCAM!!!

    I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.

    HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.

    Upon logging into a new reseller account using the info provided in HostPapa’s welcome email, I noticed one of my clients’ names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients’.

    HostPapa’s representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.

    Recently, one of HostPapa’s representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.

    The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.

    I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I “Liked” their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.

    Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?

  • Overall Rating11111
    Reliability & Uptime11111
    Usability11111
    Customer Support11111
    Price/Value11111

    In my opinion – and that of many of my business associates – HostPapa has a multitude of problems with customer service and honesty.

    In direct contradiction of ICANN regulations, they will list themselves at the domain name administrative contact. Essentially, they are taking control of your domain name, and will do everything they can to prevent you transferring it away – unless you pay “renewal” or “unlocking” fees. In some cases this can amount to $200 or more.

    ICANN does NOT allow a “losing” registrar to extort money to release a domain name for transfer.

    If you want to complain about registry problems, send a copy of your message to the “real” registrar, TuCows. HostPapa is NOT an ICANN-Accredited Registrar.

    I believe that HostPapa is a business front for TuCows, and they have “offices” in England and France so they can avoid taxes, and appear ‘international.’

    My advice, based on my experience is: stay away from HostPapa. I really don’t care how “green” they appear to be. I don’t think they can be trusted.

    I have removed all my domain names from their clutches, and cancelled all services with them.

  • Overall Rating44444
    Reliability & Uptime55555
    Usability55555
    Customer Support33333
    Price/Value44444

    Very easy to use. Good uptime and a reasonably good costomer support

  • I’ve been satisfied at every level. I feel secure with HostPapa. I found an online website rating HostPapa as one of Canada’s best hosts and I agree with that rating. The price is good, the terms are ethical, and service is reliable and prompt. The instructions for setting up are very good, and the tutorials are an invaluable aid, especially since they can be referred to at any time. Many other vendors have an impersonal air about them, but with HostPapa I feel that they’re only a phone call or an E-mail away and you can deal with real, approachable people when you need to.

  • I have three HostPapa hosting accounts and I bet I’ll be buying my fourth within a month or two. The service has been flawless and my sites are all doing great – stable and accessible all the time. I’m impressed.

  • I’m a web designer and I always set my clients up with Hostpapa. Affordable, professional, hassle-free and feature rich. And uptime promises I can trust!

  • Overall Rating55555
    Reliability & Uptime44444
    Usability55555
    Customer Support55555
    Price/Value55555

    I love the fact that HP is a green host so I signed up with HP to host my business site 3 months ago. I`ve utilizing every aspect of what they have to offer from their counter, to all marketing tools, POP3, flash … and they all work smoothly with no trouble. My site is always up and running and is fast.

  • Overall Rating55555
    Reliability & Uptime55555
    Usability55555
    Customer Support55555
    Price/Value55555

    I had an issue with Moodle and everything on my site was nowhere to be seen. Thank goodness for Hostpapas support team and their backup system or I wouldn’t have know what to do. They quickly put of a custom error page up for me and resolved the issue in no time; very professional with no hassle.

  • Overall Rating55555
    Reliability & Uptime55555
    Usability55555
    Customer Support55555
    Price/Value55555

    I have a large-ish media sharing website hosted with HostPapa for a few years now. The uptime is great and is real important to me especially since my site generates revenue from the adverts. I would recommend this host to anyone!

  • They were not only more knowledgeable than their competition, but they actually reply in a timely manner! I usually call a host before I sign up to test the waters, and wow HostPapa you have some good people working for you!

  • Overall Rating44444
    Reliability & Uptime55555
    Usability44444
    Customer Support44444
    Price/Value55555

    I have been using Hostpapa hosting for almost 3 months now, and it is clear to me that they are good in what they do.

    I have not encountered any problem with them. Their control panel is easy to use, just like any other hosting companies that I have been with. The fantastico script simply installs everything correctly and fast as needed.

    I used their support only once and actually it was my mistake as I forgot that new domains need time to propagate and I was asking them why it doesn’t display the main page correctly. Their support is very friendly and fast.

    One of the reasons why I chose Hostpapa is because they are “Green”, and I would like to do something to save the earth.

Submit a review for HostPapa Web Hosting

1. Your HostPapa Rating:

Overall Rating
Reliability & Uptime
Usability
Customer Support
Price/Value

2. Your HostPapa Review:


HostPapa Frequently Asked Questions

General FAQ

Which contracts are best to take at Hostpapa?
Hostpapa offers a high featured one plan web host. This makes Hostpapa plan very versatile web as it acknowledges the fact there is vast variety of users with different needs and requirements. The web hosting plan that Hostpapa offers has a varying cost impact depending on the term of the contract. This means that the plan on a long term contract costs less on a monthly basis when compared with the same plan that is contracted for a short term. However this does not mean that a long term contract is always a better option. While working out the length of the contract there are a few things that need to be kept in mind: Current Needs: A near accurate estimate of your current needs is essential. As it helps in determining the right length of the plan that suits your requirements currently. Future Projections : The accurate determination of the current needs is the base on which the future needs can be correctly projected. Once you have a clear plan of action the term of the contract that is most suitable for your needs can be accurately determined. Please use the following link for the Hostpapa price plan: http://www.Hostpapa.com/plan-features/
Where is Hostpapa situated?
Though Hostpapa’s main base of operations is Canada. The company has offices in North America and Europe. The locations in North America are United States and Canada whereas the European offices are located in United Kingdom and France. The reason for this variety in locations is the realization its critical importance by Hostpapa. The physical location of the web host plays a pivotal role in establishing the trust of the user. A physical location in the primary service area means that customer has a contact. This can lead to a user preferring a web hosting service over the other because a physical presence enhances trust. This is due to the fact that this way the provide also seems to be invested in the business and also provides a human face to the whole operation making it easier for the customer to relate to the provider. The local technical support is also known to be far more effective than the long distance support. This is also a way in which the provider shows the level of care for its customers. Also as people from the same geographic area share culture and language the interaction is much more meaningful and productive.
What you need to know when signing up with Hostpapa?
Hostpapa offers a feature rich web hosting solution. Therefore, the first and foremost thing you should know when signing up with Hostpapa is the knowledge of these features. This will enable you to have a good idea of the term of the contract that best satisfy your needs. Hostpapa offers many features in its web hosting plan some of them are briefly described below: Shared Hosting: As the name indicates this service allows several websites to share a single server. However as several websites are hosted on the same server they share the resources. This type of service is ideal for websites which are not accessed for a huge number of people. E-Commerce: Through this service Hostpapa provides an online business with e-commerce features like shopping cart etc. This is an extremely important feature as it provides the back bone on which not only the business is built but in fact without this it will be unable to function. Marketing Services: Hostpapa recognizes the importance of marketing for new websites thus it offers free ad credit with the likes of Google Ad Word, Yahoo! Sponsored Search etc. Disk Space: Hostpapa offers unlimited disk space. This means that you are not required to restrict the size of your website. However Hostpapa does not allow the use of space for storage. Customer Support: Hostpapa prides itself on the quality of its customer service and provides support in the forms of an excellent knowledge base and a very strong support team around the clock. To avail any and all of these services you are required to have an internet connection with FTP (File Transfer Protocol) facility that is the absolute requirement to upload files and is included in all internet connection packages.
What is available for free at Hostpapa?
Hostpapa offers a number of services for free. Some of these are detailed below: Domain Name Registration/ Existing Domain Transfer: This is a service that is offered for free by HOST. This means that Hostpapa will register the Domain name of your choice. If you already have a Domain that you want to be hosted by HOST. You will be provided with all the required help and assistance for free. Unlimited Sub-Domains/Unlimited Parked Domains: This basically means that you are not required to restrict the number of pages or the size of your website. Also the good thing about using sub domains is that you are not required to pay any registration fees as well as the ability to create them at will with ease. Parked domains allow for more traffic by allowing for variations though you do have to pay a registration fee on them. Setup: Hostpapa also does not charge for any costs incurred during the setup. Web Builder Software: Another thing that is offered for free by Hostpapa is a website creator. The website creator is a help tool that as the name indicates help in creating a website. Marketing: Hostpapa also provides free credit for online marketing; this is an essential requirement for any new website.
What do I get within my webhosting plan at Hostpapa?
Hostpapa offers a single hosting plan. In order for this plan to be effective it includes a very good set of features. This includes: Domain Name Registration / Domain Transfer: Hostpapa provides with free domain registration as well as providing free assistance with an existing Domain Transfer. Fantastico Scripts: Allows for easy installation and assists in building a stronger and richer website with the help of forums and image galleries. Control Panel: A powerful tool for managing the account. Tech Support: Hostpapa prides itself on the excellent support service and technical support in the forms of knowledge base, online live chat, telephone and email is available to make the whole experience better. Shopping Cart: E-commerce tool which, is an essential requirement for online businesses. MySQL 5.0 Databases (100): Allows for the database functionality. Online Statistics Reporting: There are various features that generate statistical reports for better monitoring. Email Features: Provides features like auto responders, spam filters, email forwarding etc.
What are the costs for hosting with Hostpapa?
Hostpapa offers one plan fits all hosting solution. This means that it has a single feature rich plan which has the ability to cater to a wide variety of customers and the only difference among the pricing is attributed to the length of the contract term. A break down of the prices with respect to the contract term is given as follows: 1 Year: $6.95; 2 Years; $5.95; 3 Years: $4.95. Please note that the above given prices are monthly prices and do not include any one time charges such as a $70 charge on the registration of new domain names. This is the registration fee by InterNIC for the first 2 years. After that it is $35 fee per year. However there is no charge on domain transfer. Another additional price to be aware of is the initial account setup cost that is listed at $29.95. Though there is a probability that one or both of them may not be charged by Hostpapa it is good practice to be aware of all the costs involved. Managing web hosting costs is essential and this is mostly related to the correct choice of the web hosting contract term.
Is Hostpapa necessary to operate my website?
World Wide Web is basically a network of computers. A website is a collection of pages that need to be displayed in the web. Thus a website needs to be allocated a physical location on the web in order to enable the web users to access it. Hostpapa provides that home for your website. This makes it possible for you to have a web presence. After you have identified a web host there is another requirement that a website needs to fulfill in order to function. This requirement is known as Domain name registration. A Domain name is basically the address of your website on the web. As in the real word every location has an address which is a unique identifier for that place. The Domain name is the unique identifier for any website on the web. A domain name is the address that the users type into their internet browser in order to access any website. As without a domain name a website cannot exist people try to get domain name that are easily identifiable and relevant to the website. Hostpapa allows you to register a domain name for your website even if you don't have an actual website. Hostpapa also provides free assistance in getting your current domain transferred. All these various features make Hostpapa an excellent choice for running your website.
Is Hostpapa good or do they suck? Are they a scam?
Hostpapa is a privately-owned company that is located in Niagara Falls, NY and Oakville, Ontario, Canada. The company has built is reputation over the years due to its commitment to providing a secure reliable service through strong technical expertise communicated through best customer support. Hostpapa is a reliable and very well respected web hosting service provider. It is known throughout Europe and North America as a main shared web hosting provider. Hostpapa provides following services: Domain Registration: Hostpapa provides Domain registration services. This means that it is a domain registrar. Web Hosting: This is the main service that Hostpapa provides; it includes domain transfers as well as the physical web hosting. The type of hosting that Hostpapa provides is called shared web hosting which means that many website share resources. This is a very cost effective method of web hosting. Small Business Pak: Hostpapa prides itself on offering a good web hosting solution that is best suited for small businesses. Web Site Design: Hostpapa undestands the cost involved in website designing and supports its client by offering a large variety of website design templates as well as free website design packages that are part of the hosting plan. It is due to the honest business practices and the genuine regard for the customer that Hostpapa is considered an industry leader in high value and low cost web hosting solutions.
How can I sign up with Hostpapa?
Signing up with Hostpapa is a pretty straight forward affair. It can be divided into the following steps: Click on the button labeled 'Get Stared Now' to start the registration process. This button can be found at: http://www.Hostpapa.com/plan-features/ The next page is the first step of the two step registration process. In this you are required to provide details about your domain i.e. whether you will be transferring an existing domain or registering a new one. The link to this page is given below: https://billing.Hostpapa.com/orders/order.php?lang=en. Please note that this page will do on the spot availability check for any new domain you want to register and only if it is available would you be allowed to proceed to the next step of the registration process. You will be required to fill out an order form with your personal details and billing information and it is here that you will be able to select the length of the contract term that best suites your requirements. Please note that if your domain already exists then you are basically asking Hostpapa to perform a domain transfer. To put it simply you are just changing the location of the website. So though the address for the user remains the same internally the traffic is redirected to the Hostpapa physical server. In this case you will need to change the Domain Name Server Settings in your registrar account. Hostpapa knowledge base provides tutorials for your guidance in this matter. So use the link below for help in transferring hosting: http://Hostpapasupport.com/tutorials/Tutorials_DomainSetup.shtml. In case you want to transfer both domain and hosting use the link given below for further assistance: http://Hostpapasupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=5&nav=0,10,12. Also you can contact the Hostpapa tech support or sales team. The contact info is given on the link below: http://www.Hostpapa.com/contact/
Hostpapa: what’s their best hosting plan?
Hostpapa offers shared web hosting in which, several websites share a single server and its resources. This is an excellent choice for small to medium sized businesses that want to establish a web presence. Hostpapa also has a single web hosting plan. This plan is very feature rich and has the ability to provide solutions to a wide variety of customers. The reason behind the single plan solution is simply overall performance. The single plan solution offers a variety of advantages that are listed here: Better Customer Support: As every customer has the same features the support staff is given relief from pulling up individual plan information. Also as they deal with the same problems over and over again they become better at sorting it out. Thereby increasing the quality and efficiency of the support network. Feature Availability: Demands can change over night and as everybody is given access to all the features available to the web host there is no reason to change hosting plans to get new features which, were previously unwanted. This simply means that you will save yourself a lot of time and money as you have a feature rich plan. he only difference between any two Hostpapa web hosting packages will simply be the difference in the contract term. For details on the price and features on the plan please use this link: http://www.Hostpapa.com/hosting-plan/
Does Hostpapa provide a money-back-guarantee?
Yes, Hostpapa offers 30 day money back guarantee. This is a mark of the web hosts own trust in its service. Hostpapa is a responsible web host and promises a up time of 99.9%. A money back guarantee on the quality of service means that the web host is not just paying lip service to the customer. It shows that the host is not afraid to put its money where its mouth is. Such a guarantee is not only good in strengthening the trust of the user in the service but also ensures the quality of service every step of the way. This means that a customer gets the proper support from every department of the business. This includes the customer service and technical support teams. So not only the actual internet service provided by Hostpapa needs to be up to the mark. But also the support teams dealing with the customer which, is not only a test of their communication ability but also technical knowledge needs to satisfy the customer in order to sustain the business. Please note that 30 day money back does not mean a full refund. Any Domain registration fee and setting up costs will not be refunded.
Do I get free domains from Hostpapa and if so, how many?
You can register as many free domains as you like with Hostpapa. However every account is only allowed one domain. This means that every time you open a new account you are given the option to register a new domain free of charge. The free registration means that Hostpapa does not make any money on your new domain name registration. However please do keep in mind that every time you register a domain you pay a registration fee to InterNIC which is £70 at the time of registration for the first two years. After that it is £35 per year. However Hostpapa does allow you an unlimited number of sub-domains and parked domains. This means that you are not required to restrict the size of your website. Sub-domains are a better way of building a website primarily because they can be created at will and you are not required to pay ay registration. Parked domain however mean that you are registration another domain that will point to the same location this will increase the traffic to your site. However on parked domains you need to pay a registration fee. Please note that the domain names you get registered become your property for life.
Can I host more than website with one account from Hostpapa?
Hostpapa allows only one website registration with one account. This is primarily due to the fact that Hostpapa does not put any restrictions on the size of your website unlike many other web hosts. This is due to the fact that you are offered unlimited disk space and band width limit. This is the proof of the fact that Hostpapa regards the needs of its users as top priority. Also as you are allowed only one domain per account you are unable to have two different websites on the same account anyway. However this does not mean that the user suffers any financial repercussions due to this restriction. The unlimited amount of storage space and unlimited bandwidth combined with the unlimited number of sub-domains and parked domains provide you with ample opportunity to do what you want. Especially an intelligent use of parked domains can eliminate the need of different accounts. This is due to the fact that parked domains point to a currently existing domain. Also with correct usage sub-domains can eliminate the need of different websites which require you to purchase a domain and an account. Sub-domains allow you to create websites within websites which can ha a different theme and outlook and can serve a different purpose. In short, used properly, Hostpapa offers a lot in terms of value for money and general overall service. It allows freedom of choice for the customer by recognizing that in the virtual world the requirements can change overnight.
Can Hostpapa be considered a “green” web host and do they protect the environment?
A very admirable quality of Hostpapa is its environmental awareness and commitment to the cause. Hostpapa is one of the web hosting companies to go green. Hostpapa plays its part in the protection of our environment by supporting the green energy sources. This means that Hostpapa purchases green certificates from the wind and solar energy plants. These are used to offset all the power usage in the data centers and different offices. These certificates are known as 'Green Tags’. The purchase of these tags not only offset the use of fossil fuels which are bad for the environment. They also promote ad support the generation of green energy by helping in building a market. There are a variety of sources which provide the green energy that is used by Hostpapa. These sources not only provide 100% green energy these are used to make Hostpapa 100% green. This means that every watt of energy used by Hostpapa is green. This includes everything from the big data centers to smallest office appliances. Hostpapa is totally committed to the environmental cause and continues to invest in these renewable, environmental friendly energy sources.
Are promo codes, coupons or discounts offered by Hostpapa?
Yes, Hostpapa offers various promotion codes, coupons and discounts. This is an added bonus as the price plan of Hostpapa is already so very competitive. The promotion codes can be received from the support teams via emails. When you get a promo code make sure that you enter it into the promotion code text box on the first step of the registration process. If there is a seasonal promotional on going scheme on offer the chance you will already have a code in that text box. These different codes provide a deduction in the price at the time of the check out. These promotion codes offer benefits for both parties involved that is for both the seller (Hostpapa) and the buyer (future client). This is given as follows: Benefit for the Buyer: The benefit to the buyer is the obvious one that is it gives the client a discount. Thus the overall price of the service is reduced. Benefit for the Seller: These discount codes not only entice the customer in to buying the service by lowering the price they also encourage customers to make the purchase quickly especially when there is a time limit involved. All in all the discount code a popular promotional choice as they are beneficial for both the customer and the service provider. Also as in this seller does give away a pert of the profit it is the promotional scheme of choice for a generous and caring seller.

Marketing and Advertising

What sort of free marketing credits come with my Hostpapa account?
Hostpapa not only helps you building your website easily but also helps you in marketing it, which is very important in a competitive market. Hostpapa lets you market your online business on your own terms provided you do not break any terms of service, especially spamming. Spamming is when you send lots of unsolicited emails regarding your service. In fact, Hostpapa might even terminate your account. As long as you abide by the rules, Hostpapa has several offers for marketing your website. Like several hosts, Hostpapa offers marketing credits in the form of ad credits with various popular search engines, classified services and social networks. While most hosts offer a maximum of $100 worth of ad credits, Hostpapa is extremely generous and gives you $150 worth of credits! This amount is spread over Google Adwords, Yahoo! Sponsored Search, MySpace, Bidvertiser Advertising Network, Miva Pay per Click and Ask.com Sponsored Listing. With the search engines, this is a great advantage because your website will be appearing at the top of searches and is also advertised on various pages. In addition, Hostpapa also has an affiliate program. Through this, you get paid for advertising Hostpapa on your website and it is pretty generous at $60 per signup!
What services does Hostpapa offer for traffic generation?
Running a website, even with a well reputed host like Hostpapa is not worthwhile if your website has no traffic. You need users who will appreciate your services and provide you with business. Your website should be able to satisfy users’ needs, mainly by providing correct, legitimate, original and unique content of high quality. This way, users will prefer your website over other websites. Once you have the right content, the next step is proper marketing. Hostpapa provides several marketing credits with its hosting account that you can use to have your website listed on search engines, classified services and social networks. Use them wisely to ensure that several keywords redirect to your website. In addition, Hostpapa supports Search Engine Optimizers, third party applications that make changes to your website to suit search engines. Most of these are free and any webmaster should make good use of them to increase traffic. With Hostpapa’s marketing credits, you can be sure to get traffic to your website. You can also find out which advertising is best suited for your website and perhaps invest more in that search engine. Most of these services are provided by Hostpapa for free which enable you to run an attractive website that is bound to attract traffic if you can promote it properly.
Is Hostpapa suitable for commercial and business websites?
Hostpapa is reputed to be one of the best hosts in the business for small and medium sized businesses, either for dealing directly over the internet or for simply promoting business through a website. In fact, it was awarded the Best Business Host in 2008, and with good reason. When you are running a business website you want to ensure that there are no problems with the website. Hostpapa’s service is extremely efficient and foremost, customer oriented. Customer satisfaction happens to be their top priority and the support team does everything to solve any problems or clarify any issues that users might have. Hostpapa has several features that enable users to directly handle a business. You can run a webshop for free to sell products. The site builder has various templates that can give your website the professional feel any business website should have. Then, there are also free blogging services which can be used to promote your website or even sell specific products. In addition, Hostpapa offers ad credits that can be used to promote your website. Overall, Hostpapa is designed to run a business website efficiently. Also, the fact that Hostpapa is a “green host” can do well to promote your website in today’s environmentally conscious market.
Is a webshop possible with Hostpapa?
Having a webshop on your website is a great idea for marketing products or services. Choosing to sell your products online rather than having an actual store saves on many fronts including rent, transportation etc. With a host like Hostpapa that offers the opportunity to host a webshop with its hosting plan, you don’t have to worry about any scripting or security for customers’ data. Hostpapa handles all that for you! All you need to do is install the script on a page in your website and your webshop will be up and running. Hostpapa offers two webshop solutions; ZenCart Shopping Cart and CubeCart Shopping Cart. In addition there is also OS Commerce for general e-commerce activity. All of these are extremely easy to use for customers and easy to manage for webmasters. When you are running a shop on your website it is essential to maintain the security of financial information of your customers such as credit card details. For this reason Hostpapa offers on-request SSL certificates for your webshop which offer greater protection. Hostpapa’s Ecommerce solutions are all compatible for payment through PayPal which reduces the risk of leached data. This is pretty much a unique feature and is very customer friendly.
Does Hostpapa offer reseller accounts?
Resellers are just webmasters who specialize in marketing over the internet. Your primary service as a reseller would be to buy webspace, market it and then sell it to companies looking to market their websites. This way, you are saved of the risks of running a company and the company doesn’t have a tough time marketing its website. The crucial aspect of a reseller is a reliable host. While Hostpapa is an exceptional host, it doesn’t have dedicated services for resellers. While reseller accounts would be a direct solution for resellers, with Hostpapa’s policy of unlimited domains, you can do just the same. All you need to do is allocate a separate domain for each client and provide them with sufficient space on the FTP. This way they can manage their sites on their own, as do many reseller’s clients, and your job will be limited marketing and then analyzing site statistics such as traffic and visitors by region. Hostpapa is primarily a regular webhost. While the absence of reseller accounts might turn away dedicated resellers, a webmaster who wants to double as a reseller can do so without any trouble. Resellers need hosts that have good uptime and Hostpapa has a 99.9% uptime guarantee!
Does Hostpapa offer Google, Yahoo or Facebook credits?
Hostpapa offers along with its plethora of hosting services a substantial amount of marketing credits to get started. Hostpapa includes in its hosting plans, ad credits at several search engines and classified services. MySpace is the only social network with which Hostpapa offers free ad credits. Hostpapa offers ad credits with the two most prominent search engines; $25 free ad credit at Google Adwords and $25 free ad credits at Yahoo! Sponsored Search. Using these, your website will be amongst the first few that are listed when the right keywords are searched for. In addition, there is also $25 worth of ad credits included at Ask.com sponsored listings. This is a useful search engine especially for extensive articles. Classified services where free ad credits are offered include Bidvertiser Advertising Network and Miva pay per click advertising. With Miva, your website will be placed on hundreds of other websites, webmasters of which will get paid when your website ad gets clicked! This is one of the most popular pay per click programs and will do wonders for marketing your website. Hostpapa also includes $50 free ad credits at MySpace, the largest social networking site. This promotes your website beyond just search engines and niche sites.
Can I be in the affiliate program of Hostpapa?
In addition to having at your service one of the best hosts on the market, with Hostpapa you can also become part of the affiliate program. Hostpapa’s affiliate program is not limited to members. Even if you are not a Hostpapa user, you can become an affiliate, and very easily too! The affiliate program is simple. All you have to do is advertise Hostpapa on your website or wherever else through a unique link. For every signup that comes through your link, Hostpapa will pay you. It is an extremely easy way to earn money! Registering as an affiliate is very simple. The affiliate signup form is very simple and you can start earning immediately. You will be provided a text link or an eye catching banner to place on your website (which is the most common promotion technique) and for every new customer that Hostpapa gets through your referral; you will get paid $60! Hostpapa’s affiliate interface is very user-friendly. You can track the referrals and the payments and commissions. Hostpapa pays on a regular monthly basis and it is usually done through PayPal. The marketing support team at Hostpapa is extremely helpful should you have any problems with the affiliate program.

Servers, Software and Setup

Where are the servers of Hostpapa located? What IP address will I be assigned?
Hostpapa’s servers run from technical facilities located in three geographically logical areas, the United States, Canada and United Kingdom. Your website will be hosted on the servers in any of these facilities based on your location and the load of the nearby servers. For example, if you’re from USA, in all probability your website will be running on the American servers. However, Hostpapa may reorganize your website data to other servers for optimum service to you and other users. Also, by hosting your website in a location near you, Hostpapa can offer better service due to better latency, common languages etc. Your IP address will be based on the server your website is hosted on. However this may change if either your ISP or Hostpapa decide to route everything through a proxy, mostly for security reasons. However, this will not affect your website in any manner because your nameservers will remain the same and your domain will continue pointing to your website. While their known hosting locations are limited to USA, Canada and UK, Hostpapa has support facilities, technical and financial in other European countries too. Belgium, France, Netherlands and Spain have regional offices to assist users.
What security measures does Hostpapa offer?
Most webmasters are concerned about one thing: the security of their details and website data on the hosts’ servers. Hostpapa’s top priority is the security of customer information and data and it is precisely for this reason that they have a strong security system in place with support from firewalls that is immune to virtually any attack or attempt to extract data. Hostpapa’s servers are protected by triple redundant firewalls which ensure that no trojan or virus can enter and cause any damage. In addition, the servers are also constantly monitored for suspicious activity and technicians are always available whenever any issue needs resolution. Basic security for user accounts starts with multilevel passwords and password protected directories so a user’s data isn’t leaked even accidentally. The technology and the supporting software are provided by industry leaders whose quality of service is impeccable. Hostpapa’s servers are also safe from any physical damage from fire, water etc. They are housed in facilities that can handle any calamity and keep the data on the servers safe. Constant surveillance ensures that there are no unauthorized people tampering with the servers and biometric security keeps intruders away. Hostpapa offers a moneyback guarantee to users who are dissatisfied with the security and the fact that his has rarely happened shows something about the security at Hostpapa.
What kind of technology does Hostpapa use for their servers?
Hostpapa lists its servers as “high performance” under its features which they have proven to be given the high uptime that Hostpapa has. Hostpapa’s servers follow “load balancing” technology in the servers. This means that rather than having a high capacity server, Hostpapa runs off several smaller servers, called a server farm. Load balancing enhances the overall reliability of the service and each user is allocated optimum resources. Requests are also processed quickly and this system is well protected against overloads given the larger number of servers working simultaneously. Load balancing doesn’t limit the benefits to just an enhanced service. Security too is beefed up through this technique through the software used which is actually a gopher between the server and user. With this, the users can directly access the resources on the server without any unnecessary interference or interaction with the built-in networking process. This eventually adds an extra layer of security to the existing firewalls and other security systems. In addition, load balancing also complements the “server sharing” method that Hostpapa follows. This way, users are allocated resources whenever necessary and have multiple servers handling several requests, which ensure that Hostpapa holds the uptime guarantee.
What forum installations does Hostpapa offer?
Forums are a great way for your website users to share information amongst themselves. As your traffic increases a forum would do wonders to bring in more users who might stumble upon your website because of the posts in your forum. While a lot of hosts provide forum services for users, there are only some that do it for free and further, very few that offer choices. Hostpapa happens to offer forum hosting for free and you have choices as well. Hostpapa offers phpBB, the most popular bulletin board service on the internet. It is easy to install and all you need to know are the details regarding the MySQL databases which will be provided by Hostpapa. phpBB is open to customization and you are free to edit the PHP code to make the forum suit your needs. In addition to phpBB, Hostpapa also offers SMF and several other forum services. Installing any of them is easy and done from the control panel. Hostpapa offers video tutorials that will guide you through the installation process. Among the forums offered at Hostpapa, phpBB is easily the most attractive and easy to use. In fact, it is ideal even for experienced PHP coders who can modify the basic structure to suit their style!
How technically secure are Hostpapa services?
Ensuring that your website data stays safe and secure in order to ensure full functioning is one of the critical responsibilities of a host. Hostpapa has in place a strong and robust security infrastructure which can overcome failure due to any potential unfortunate events. Security at Hostpapa begins with limited access to their technical facilities. Only cleared Hostpapa employees are allowed access and all facilities are protected by biometric security systems. In addition, there are also fire detecting and protection systems, water detection systems, cameras for video surveillance and finally power backup systems to protect your data in case of a power failure. The energy backup systems are also designed to support all the security measures to ensure that your personal details and website data are not compromised to viruses or hackers even in case of a power failure. It is because of all these measures that Hostpapa can comfortably provide a 99.9% uptime guarantee. With all these features, Hostpapa is one of the most secure hosts and definitely among the most reliable ones as well. Hostpapa is so sure of its security that it offers a 30 day money-back guarantee to users who may be dissatisfied with, not just security, but any service or feature that Hostpapa offers.
How does Hostpapa deal with virus and spam threats?
One of the biggest problems that webhosts is face is the threat from viruses and spam that creep into user accounts and tend to spoil their data and leach personal information. Spam on the other hand fills your websites with unnecessary and unwanted content and in all probability repulses visitors from coming back. Hostpapa has enough security measures in place to ensure that such events never happen. Hostpapa has multiple servers at the service of users and each of these is protected by a separate security system comprising of multilevel passwords and triple redundant firewalls. Since user data is usually shared by different servers it is impossible to extract coherent data in the unlikely event that a virus creeps in. The servers are constantly monitored by Hostpapa’s support staff and technicians for any compromising activity. Users can be assured that the system in place notifies any unwanted content and Hostpapa’s technicians take immediate action. Users have been extremely happy with Hostpapa’s services. There have been almost zero complaints regarding data loss or leaking of personal and financial information. Reviews too have said the same thing and in fact Hostpapa is one of the most reliable hosts in the market.
Hostpapa: what about MySQL Databases?
For any dynamic service on a website such as a forum or a blogging system, a MySQL database is mandatory. The database is the backbone of the site and is the source where all data is stored and retrieved from. It is ideal to have a separate database for every service that you might be running on your website and that’s why Hostpapa offers an unlimited number of MySQL databases with its hosting plan. Now, you may not use a lot of them because your website will probably have only a few services but it is better than being limited by a smaller number of databases like some other hosts. MySQL databases on your account can be created and managed from the cPanel control panel. When you create a database, you will be provided with the details which are needed while installing services such as phpBB forum or WordPress blogs. Hostpapa currently runs MySQL 5 which is the latest version of it and Hostpapa is known for its timely updates of all the services it provides. By adopting a universally accepted and versatile database in MySQL, Hostpapa ensures that your site is viable and compatible with almost any service you might choose to run on it.
Does Hostpapa provide cPanel and is it easy to use?
For webmasters, it is the control panel that decides the ease with which they can build their websites. A complex control panel will seriously limit users from accessing all the hosts’ features and this might reflect on the low standard of the websites. Hostpapa users have nothing of that sort to worry about as they are given the award winning cPanel as their control panel. cPanel is one of the most widely used and well acclaimed webhosting control panels. This stems from the fact that designers have taken great care with problems that users have faced in the past and have now produced a perfect control panel. All the features are accessible with just a click from the sidebar and any installation takes only a few minutes! Recent reviews have failed to find any glitches in the design and working of cPanel and users, not just at Hostpapa, but at all hosts that use cPanel have been extremely happy and comfortable with it. By providing cPanel as the control panel which has one of the lightest and simple but effective designs, Hostpapa has ensured that it is one of the most user friendly hosts on the market for both beginners and experienced webmasters.
Does Hostpapa offer website builder services for free?
When you are hosting a website, you have two options while designing it; you can either do all the coding yourself, which is extremely strenuous, or use a readymade site builder which makes the job far, far easier. Hostpapa offers one of the best site builders on the internet, SohoLaunch. With the Pro Edition (which is standard to Hostpapa’s plan), site building becomes a drag and drop process of all the bits and pieces that are needed to put up the website. These include the basics, like text and pictures and even the technical aspects such as scripts or forms. None of them need any HTML or PHP coding and can be done from any computer. SohoLaunch is one of the few site builders to offer an easy-to-use Content Editor, a blogging system, a shopping cart and is the only one to offer a Template Builder. This means that you can create the basic outlay once and use it for all pages on your website. All the add-ons like the templates, the QuickStart Wizard etc are included in SohoLaunch and there are no extra charges for using any of them. With the site builder, Hostpapa is one of the easiest hosts to work with!
Does Hostpapa offer Joomla and how do I install it?
Joomla is an open-source Content Management System for websites that have multiples administrators. When more than one person can contribute to the content and maintenance of a website, it is easier to have a system that performs tasks such as grouping based on author etc. Hostpapa offers Joomla for users who run websites that need modification by several people. Installing Joomla on your website with Hostpapa is extremely easy. The only details needed are the address of installation and administrator password and other user accounts as well. There is a knowledgebase article on Hostpapa with links to video tutorials regarding every aspect of installing, managing and using Joomla. Joomla is probably the most popular CMS for websites and with the easy access it has at Hostpapa, there is no need to search for another program that may or may not be free or perhaps manually handle your website. Joomla is a very valuable service that a host can provide to its users. Joomla has applications that will handle any situation a webmaster or webmasters may face while updating their website. By including Joomla in the services, Hostpapa has ensured that its hosting accounts can be used for websites with multiple administrators or users, and that too, very easily.
Does Hostpapa offer FTP services and access?
Hostpapa, through the cPanel control panel lets its users create and manage an unlimited number of FTP accounts. FTP stands for File Transfer Protocol and is the system used to transfer files from your computer onto the server and then access or modify them once they’re stored on the server. Hostpapa supports several FTP software to transfer files onto the server including CUTE FTP, Smart FTP, WS_FTP, FlashFXP, LeapFTP and FTP Voyager. Handling files on FTP is just like on your computer. You can move, rename, copy and delete as you please. To access the FTP, you just have to enter the address you are provided into the software and you can begin transferring your files. FTP accounts on Hostpapa can be created from your control panel; there is a separate tab on the cPanel interface for this purpose. With the option of having unlimited accounts, you can choose a different one for every website that you host. It is best to keep one account per website to keep all data in one place and avoid confusion. FTP accounts at Hostpapa are known to have the same efficiency as other services; they are available 24x7. If you have any problem, the dedicated support team will solve it instantly!
Does Hostpapa offer Fantastico and for what can I use that?
Fantastico is a script library that generates the necessary code for various web applications such as blogs, forums and forms. It is a very versatile tool and reduces the job of the webmaster, as far as coding is concerned by providing readymade codes. Hostpapa offers the Fantastico service and supports every script and web tool that can be installed with Fantastico. With Fantastico you can install, with just a click, services like WordPress, phpBB, Drupal, FAQMasterFlex and many more. Fantastico is easily accessible from the cPanel control panel and all the applications that it offers can be installed with just one click. Web applications are carefully categorized on Fantastico so you can easily find the one you are looking for and along with that several alternatives. Unlike some hosts that have a surcharge for Fantastico, Hostpapa offers it for free. With the wide range of applications available, your website will definitely become more appealing with the added services. While there are alternatives for Fantastico which are offered by some hosts, Hostpapa decided to stick with something that is known for its reliability, just like it did with cPanel. With Fantastico doing most of the job for an application, you will have more time to adjust the minor details that you may not have noticed had you done the coding yourself.
Does Hostpapa offer email services and accounts?
Email services and accounts are critical to any website as most professional websites require it for effective management and are convenient for webmasters to handle various aspects of the website. With separate emails for your website, you won’t have a personal email that is full or handle various accounts with a third party host. You can keep everything related to your website in one place. Hostpapa offers an unlimited number of email accounts with its hosting plan. With this you can allot a separate email account for every department of your website to keep things organized. Also, users will be at ease while contacting you with a query or an issue. Since all of these emails can be accessed from Hostpapa, you won’t have to worry about misplaced emails or repeats. Hostpapa also offers autoresponders which are useful for registration services on your website. There is also POP3 integration which lets you download mails to your computer and edit at your will. It will automatically send them once you connect to the Internet. All of Hostpapa’s email accounts have virus scanning and spam filtering. You can be assured that your email won’t allow any malicious codes that can disrupt your website and have unauthorized users accessing your website’s information.
Does Hostpapa offer Drupal, Expression Engine or Serendipity?
Drupal, ExpressionEngine and Serendipity are all Content Management Systems for websites. Among the three, Drupal is open-source and because of its vast developer support is very widely used. Hostpapa offers with its hosting plan the option to host and run Drupal but not ExpressionEngine and Serendipity. Installing Drupal on Hostpapa is done from the control panel and is a one step process. Accessing it is also done from the control panel and publishing is handled completely by Hostpapa and the application itself. Hostpapa has a specific video tutorial to guide users while installing Drupal on their websites. Although Hostpapa doesn’t offer EE and Serendipity, it more than makes up for that through Drupal and Joomla which are more popular and best of all, free and open-source. Both of them are ideal for beginners and advanced users alike. Advanced users may choose to modify the source code to better suit their needs and the feel of their websites. If you are adamant about using only EE or Serendipity on your account at Hostpapa, you can do so as both PHP and MySQL are supported, but it will have to be done manually. You will have to handle the installation by providing the addresses and other details yourself. On the other hand, if you are looking for a quick, efficient install, best stick with Drupal or Joomla.
Does Hostpapa allow domain transfers?
Hostpapa, along with being a webhost, is also a domain registrar. You can choose to host your website with Hostpapa either with a new domain or transfer an existing domain from another registrar. Domain transfer is a simple process and is usually completed within a few days. All you need to do to transfer a domain to Hostpapa is have your current registrar unlock it. Registrars have to lock the domain so third-parties don’t steal a specific domain. Once the domain is unlocked, you will require an authorization code to complete the transfer to Hostpapa. You can transfer primary and even add-on domains to Hostpapa. If you have a domain with Hostpapa and would like to move it, you just have to contact Hostpapa support who will then assist you in transferring your domain by providing you the authorization code and unlocking it. If you continue hosting with Hostpapa, remember to keep the nameservers the same so your website won’t experience downtime. Transferring your primary domain out of Hostpapa is not a good idea because you won’t be availing the free domain anymore. Unlocking the domain and releasing the authorization code are very important to domain transfer. You can either unlock the domain yourself or have your registrar do it if you are not sure how.
Can WordPress be installed on Hostpapa?
A blog is a great addition to your website as it is a portal not just for personal thoughts but can turn into a space for selling products online. WordPress happens to be the most acclaimed and is reputed to be the best blogging software for a website. Hostpapa fully supports the installation and running of WordPress on its servers and thousands of customers are using it with no problems. Installing a WordPress blog on Hostpapa is done easily through the script installer Fantastico. All you need to provide are a few details regarding the location of installation and details for administrator access. After you provide the details, installation is completed with just one click. WordPress is accessible through the Fantastico tool and you can edit your blog by going to the site where it’s installed. Existing WordPress users can transfer their data from the blog account to the hosting account. This way, you won’t have to start a new blog and all your posts will retain their comments and settings etc. Installation details are provided in a video tutorial on Hostpapa support page and are very clear. A blog is an excellent addition to your website and Hostpapa just makes it easier!
Can I install per 1-click-installation at Hostpapa?
Hostpapa offers great website add-ons for users of its hosting plans. These include scripts ranging from blogging services to forums, multimedia content hosting etc. Hostpapa is extremely user friendly when it comes to installing any of these services on your website. Most extras or webtools are provided through the Fantastico script library which is given free with the hosting plan. Installing them is a 1-click process. All you have to do is provide the directories for installation and a few details specific to the service that you are installing. Once you have all the right data, it is a matter of a few minutes and the webtool will be up and running. Customizing every service is the user’s discretion and will probably take time. 1-click-installation of the services is available at Hostpapa thanks to the control panel. Hostpapa uses the popular and efficient cPanel for the control panel which has all the services within reach. However, if you are an experienced user and would like more freedom with the add-ons, especially PHP services, it might be a better idea if you can modify the source code yourself. This too is easily available through the capable file manager and that’s what makes Hostpapa ideal for both beginners and advanced webmasters.

Service, Support and Feedback

Will I have much downtime with Hostpapa?
Hostpapa has an uptime guarantee of 99.9%. By this policy, they mean that your website will almost certainly never be out of service or “down”. Hostpapa has consistently lived up to its uptime guarantee and users have rarely faced any downtime with their websites. Independent reviews that track uptime performance at Hostpapa have computed an average uptime of 99.3% over the year 2009. This is remarkably close to the guarantee when compared to several other hosts that offer similar uptime guarantees. The most number of times any website was down during a month was just once and the longest duration of downtime was around 45 minutes. Hostpapa has several power generators to ensure that their servers are not down due to power failures. Hostpapa constantly monitors its servers to check for any potential threats and almost all problems are solved before they can spread to users and their websites. In addition, Hostpapa has gigabit fibers which ensure lightning fast connections and this too ensures that downtime is never an issue for any user. Hostpapa’s data centers and protocols are regularly updated and this makes sure that your website is always accessible. With all these guarantees, Hostpapa is definitely one of the most reliable hosts in the market.
What can customers tell me about Hostpapa?
Customers of any service are the best judges of the performance as they pay and deal with the service provider on a regular ad first hand basis. Hostpapa has a very loyal and satisfied consumer base. The main features of the service are: Service: Hostpapa offers a guarantee of 99.9% up time. It is the basic feature that the customers pay for. The overall customer reviews about the service are positive and they express satisfaction on the quality of the service. The most potent expression of satisfaction is that the 30 day money back guarantee is not availed by the people who continue to use the service. The unlimited amount of available space with huge numbers of email accounts available to use are all parts of a highly praised service. User Interface: Hostpapa uses Fantastico script that decreases the difficulty level. It makes the user interface more easy to use and manipulate. This is especially appreciated by the users who are not experts in web hosting field. Customer Support: Hostpapa prides itself on excellent customer service. This is a view that is shared equally by its users. The effort that Hostpapa puts into providing timely and accurate information to it customer is completely appreciated. Customers continuously praise the quick, polite and insightful responses of the support staff. The popularity of Hostpapa is in itself a testament to the quality of the service and the confidence it inspires in its customers.
Is Hostpapa reliable as a web hosting provider?
Hostpapa with its 99.9% up time commitment and 30 day money back guarantee is a very reliable web hosting company. All the guarantees that Hostpapa provides above are a symbol of the web hosts commitment to providing a quality service. They also show the level of confidence that the web hosting service has in its own ability to provide a good service. Let’s look at these different aspects given above one by one to view in detail the reliability of the web hosting company: 99.9% Up Time: This is the type of guarantee that raises the expectation of the users and combined with the other guarantees can prove fatal to the overall business. This excludes any downtime that was a result of clients own actions. 30 Day Money Back Guarantee: This means that web host will basically be in loss if new joining customer chose to exercise this right. So in order to be in business the web host has to keep a level of service that is of the highest order. Please note that the refund will not include the domain registration and setup fees. All in all only a reliable web host who is seriously committed to providing quality service will be willing to put its money where its mouth is.
Is Hostpapa a fast web hosting company in case of servers?
Hostpapa hosts its user’s websites on several high performance servers and connections made through gigabit fiber cables. These cables are in common use by prominent ISPs and facilities with large internet backbones. The bottom line is that webhosting by Hostpapa is extremely fast. If you have an internet connection with sufficient speed and bandwidth, you can make full use of the lightning fast speed that comes with the technology Hostpapa has in place. With the high speed technology that Hostpapa has in place, even your users will be happy! The time taken for the website to load when connected to is greatly reduced by the gigabit fibers. Webhosting at Hostpapa is not fast only in transfers and the like. Even customer support and help is extremely quick. Whether it is through email, phone or live chat, you are bound to get help regarding any issue that you may have with Hostpapa’s services. Users have been greatly satisfied with the support and the courtesy of Hostpapa’s technicians, reflected in positive reviews. Hostpapa is one of the most efficient hosts on the market. The high speed servers ensure greater download speeds and even when they are working at full load, are capable of delivering a high speed experience.
Hostpapa: what do ratings and reviews say?
Hostpapa has a mixed bag of reviews with the majority of them being positive. Users have commented that Hostpapa lives up to its tagline of “Let Papa take care of you” by treating every user as part of family. From this it is obvious that Hostpapa offers excellent support for all the services. Reviews have shown that Hostpapa is extremely efficient when it comes to handling server issues or domain hosting or transfer queries over both email and the phone. The average waiting time is extremely low and users have always been satisfied with the results after consulting a support technician. Hostpapa is held in high regard by independent reviewers such as HostJury and Webhosting Doctor. Both of them have assessed every critical aspect of webhosting, from the control panel to domain handling and in all areas and Hostpapa has been rated among the best, if not the best! In addition, regular users are extremely happy with the liberal features and reasonable pricing that Hostpapa has on offer. Changing registrars is also an extremely easy process with most users and other hosts of the opinion that Hostpapa is one of the easiest to work with. Overall, Hostpapa is recognized as one of the most efficient and respected hosts on the internet.
Does Hostpapa offer tutorials, maybe video tutorials?
Along with reliable service, especially for a new webmaster, tutorials are extremely helpful in guiding you to properly building your website. Hostpapa offers loads of tutorials, FAQs and probably the best of all, video tutorials! In fact, there aren’t many other hosts that offer video tutorials. With both tutorials and FAQs, you have at your disposal detailed instructions regarding the tools and features that Hostpapa offers and with the FAQs, any minor queries are easily resolved. You can access the FAQs and tutorials page through the Support section on Hostpapa’s homepage. You simply have to click the Support link and you will be directed there. The support page has a list of links to FAQs and knowledgebase articles which are categorized uniformly. Video tutorials too are accessible from the Support page and these are extremely clear in guiding you through the processes of almost every aspect of webhosting, from PHP form generating to your accounts and billing! All the tutorials are step-by-step and concise. While tutorials and FAQs seems like a minor feature of webhosting companies, there are several which offer only FAQs and some that offer neither. With both of these at hand, Hostpapa is one of the best hosts for beginners.
Does Hostpapa have a help center?
On the website menu, Hostpapa has a separate tab called Support. While this may seem only for technical help, it is in essence a help center as well. The page is the first in a series of pages with instructions, knowledgebase articles and some tips and tricks as well. Through the help center at Hostpapa, you can contact their support team via email or phone to get help with any issues that you might have. In addition, there are links to Hostpapa’s tutorials and FAQs regarding their services, features or web tools that Hostpapa provides. There is also a search box which can quickly find whatever you are looking for. There is also a downloads section which has releases of useful web design software. Hostpapa’s help center also features a news page with updates about the latest releases or new services or perhaps discounts and offers. All these are extremely helpful when deciding on a hosting plan or choosing to transfer a domain. What is perhaps unique to Hostpapa is a forum where users can discuss with other users or customer support technicians about issues or tips and tricks. Apart from direct help from Hostpapa, this is probably the best resource a user has!
Do I have access to customer support at Hostpapa?
Hostpapa offers various forms of support to its customers. Knowledge base: Hostpapa provides support to its customer by providing a very comprehensive knowledge base. This includes basic general knowledge questions to all the different services it provides to the main technical issues that can be encountered by the user. As well as questions about domain names and control panel issues. The knowledge is pretty extensive and includes video tutorials as well. Live Chat: Hostpapa also provides live Tech Support. This enables customers to chat directly with a tech support member and get the required information with the minimum of hassle. As with this you get directly in contact with a member of the support team, you will be require to indicate the department you need to contact and provide your email address. Support Ticket: Though the knowledge base is pretty extensive if there is a situation in which, either the solution is not available or not found. You can get assistance by submitting a support ticket. A support ticket is similar to an email. All you need to do is indicate the department whose assistance you require and then describe your problem in detail. Alternately you can contact the support team via email.
Do I get an uptime gurantee from Hostpapa and what do customer say?
Developing a website isn’t enough if you don’t have the right support and systems in place to actually host it on the internet for visitors. For that, you will need a host that can keep your website running all the time. Hostpapa has an uptime guarantee of 99.9% with all the hosting plans on offer. Hostpapa can make such a guarantee because of the technology it uses and the various safeguards that it has in place. With the high performance servers, you can be sure that your website won’t be down because of overloading. Their power backups and UPS systems ensure that your website is running even when their facility has a power failure. In addition to protection from physical factors, Hostpapa also protects your website from viruses and hackers with extensive firewalls in place. Hostpapa also has a back up facility in the extremely unlikely event that there is any calamity and your data might be affected. Accessing the backup is easy and all your files are tucked away safely. Hostpapa has exceeded almost all users’ expectations. There have been very few complaints regarding downtime problems at Hostpapa, most of which are nothing to do with technical issues but due to violation of terms of service. With Hostpapa as your host, you can be assured that visitors will always have access to your website.
© Copyright 2004-2010 HostingSelector.com: All Rights Reserved | Using our content without written permission will lead to legal action | Contact us